Once you have reported your claim, we can get to work on setting things up right away. If you purchased Roadside Assistance with your policy you can call the number listed on your Roadside Assistance card at any time and a trained customer service representative will dispatch a roadside service professional to help you with the any following:. Elephant has designed an Express Glass Service to help you immediately resolve any windshield or glass-only claims. Simply go online or call to report a windshield or glass-only claim. A trained claims specialist will schedule an appointment to have the damages repaired or parts replaced.
Elephant Insurance Claims Center
If additional damage is found while repairing your vehicle, the repair facility will contact Elephant to complete a supplemental estimate. From there, your Elephant claims adjuster will keep in contact with you to let you know what the next steps are.
Whether it's a flat tire or a dead battery, Elephant wants to make sure you're protected. side of the road is never convenient, but our Roadside coverage tries to make it a little less stressful. Claims@oldseaportinn.com; Claims Mailing Address. Learn about the auto insurance claims process at driver assistance programs, like roadside assistance, at Elephant Auto Insurance. We understand that the unexpected happens, and if you're in an accident we understand that you don't want to be inconvenienced any more than you have to .
The total loss settlement is the value of your vehicle plus any applicable taxes, less any applicable deductions. Loan Lease Payoff coverage will help with situations where your loan balance is higher than the value of your vehicle. Contact your financial institution to see if you have that coverage.
FAQs: Car Insurance Claims at Elephant
Elephant uses a market evaluation, considering factors such as year, make, model, mileage, overall condition and major options. Your vehicle is also compared to vehicles that have sold or are for sale in your local market. Based on those findings, the value of your vehicle will be determined. As a customer, your policy provides you 3 additional days once you are contacted and a settlement amount is communicated.
We aim to have a transparent and easy claims process for our customers. If you ever have questions about the status of your claim, you can call your adjuster directly, or speak to one of our claims representatives by calling What should I do after an accident?
Stay calm and make sure everyone is in a safe place Turn on your hazard lights if you can Move your vehicle out of the way of traffic and into a safe area Get medical help if anyone is injured Call the police even if the accident is minor Discuss the accident with the police only Do not admit fault to anyone Gather information.
Get the names, addresses, phone numbers, and auto insurance information of all parties involved.
Be sure to get contact information from witnesses If you have a camera with you, take photos to document vehicle damage, the accident scene, skid marks, and any other features of the accident scene Report the incident to Elephant as soon as possible by calling or by using our online form Take reasonable steps to protect your vehicle from further damage What can I use my Roadside Assistance for?
Will filing a claim affect my premium?Nikki-Dee Ray works at Elephant Insurance
How quickly will my claim be processed? Will Elephant pay for a rental car after I file my claim? How is my damage going to be reviewed and repaired?
What is the repair process if my vehicle is non-drivable? If you think your car is getting charged a daily storage fee, please contact Elephant immediately A copy of your Elephant Insurance estimate to repair must be provided to your repair facility.
Your repair facility should order all needed parts as soon as possible. Once this is done, your repairs should be scheduled as soon as possible based on when all needed parts will be at the shop.
What if more damage is found after the facility starts repairs? If I have Rental Reimbursement on my policy, how long will I have a rental? The policy limit for Rental Reimbursement, if you elect this coverage, is the maximum Elephant Insurance could pay for any singular incident. About 4 hours of repair work per day is fairly common in the collision repair industry.
So, if your repair estimate includes a total of 16 labor hours, then repairs to your vehicle should be completed in no more than 4 days. Additional repair and rental days may be warranted if your vehicle is non-drivable.
Make a payment. Pay your Elephant Auto Insurance bill online with myElephant. All you need is your policy number to sign up. It's quick, easy and secure. Reporting an auto insurance claim with Elephant is quick and easy. what happened; The name of the police department involved and the police report number. Car insurance without the hassle. At Elephant, we're here to help steer you in the right direction so you can have the right protection for your lifestyle.
These may include, but are not limited to, days for the vehicle to be inspected, parts to be ordered at the repair facility and if additional damages are found once the repairs are underway.
What kind of parts will be used to repair my vehicle? Depending on the age and mileage of your vehicle, as well as parts availability, Elephant Insurance may use OEM, Optional OEM, Recycled, Reconditioned, Re-manufactured and Aftermarket parts to restore your vehicle to its pre-loss condition. You and your repair facility should be aware of this upfront.
Elephant insurance claims number
What if there is a discrepancy in what the repair facility is charging and what Elephant is paying? Every appraisal resource used by Elephant Insurance attempts to reach agreed prices with all repair facilities based on what is fair and reasonable within a specific geographic area.
In most cases any discrepancies in cost are resolved and this is a non-issue. However, there may be times where what your shop of choice non-Elephant Approved Repair Program is charging does not align with what is fair and reasonable for the area and applicable repairs to your vehicle. In these cases, you will be notified, in writing, via our Reasonable and Customary letter. We will make every attempt to prevent this, but you may encounter some out of pocket expense if we cannot reach an amicable repair cost with your shop of choice.
What makes a vehicle a total loss? Financial: The cost of repairs, rental, salvage value and other considerations are close to or exceed the value of the vehicle. Safety: While the cost of repairs may not exceed the value of the vehicle, will the vehicle be restored to pre-accident condition?
State regulations: Every state has regulations which indicate a threshold at which an insurance company must deem a vehicle a total loss.
What are the steps in the total loss process? Typically Elephant will obtain your total loss vehicle. It will be moved to our storage facility for safe, secure, and fee free storage until the claim is paid.
Check on a claim. Claims FAQs. Roadside Assistance. Elephant claims contact information. When the unexpected happens, we have your back.
What to do after an accident These tips will help you and others stay safe at the scene of an accident and gather the information you need to start the claims process. Glass and windshield repairs Elephant has designed an express glass service to help you immediately resolve any windshield or glass only claim.
Claims expertise Knowledgeable agents who work on your behalf to settle your claim as quickly and fairly as possible. Our latest auto insurance guides and articles Elephant cares about making car insurance easy by answering the questions about your policy and other insurance options.
From changing your policy, to factors that could impact your insurance rate, stay up-to-date on the latest car insurance news with our collection of car insurance guides and articles.
After an accident, it's best to file your car insurance claim as soon as possible, while Discount eligibility; Your driving record; The number of claims you have. Find out how to make a claim with Elephant. Get all of the information you need here. To contact a specific department, please see below: If you prefer, you can also report your claim over the phone with one of our agents Elephant Insurance.